Frequently Asked Questions
How can I contact Wynn Depot about a product or general question?
Please email us at support@wynninnovations.com
Do you charge sales tax?
Yes. Sales tax are added where applicable
Can I get a special order item?
Yes, please contact support@wynninnovations.com for all sales related inquires
Can I pick up my order?
Yes, we can organize a pick up for you. Please contact our customer service team by email atsupport@wynninnovations.com
Do you match price for large order?
Yes for larger orders, please contact support@wynninnovations.com
What is your return policy?
Please see ourshipping and returns policies here
Is Wynn Depot on any social media platform?
Yes, we are active on the major social media sites. Please follow us and stay tuned, you will be one of the first to know more about our latest and cutting-edge products on the market!
How much does shipping cost?
We are pleased to offer free shipping for all orders over $75
When would I expect my order to arrive?
If you order before 3 pm eastern time, we can usually dispatch the next business day. In rare cases, it may take 1-2 business days to process and dispatch your order. We ship Monday through Friday, excluding weekends and holidays. All orders to the USA are shipped via USPS, UPS or with a local courier with expected delivery between 1-2 business days. Note: at this time, we do not ship to Alaska or Hawaii
We received our order in multiple deliveries spread out over a few days. Is this typical?
Sometimes an order will come in more than one delivery if it is coming from multiple warehouses but that should be the exception, not the normal
Where do you ship from?
We keep inventory in 34 warehouses across the lower 48 USA states ready for next business day dispatch. The closest warehouse to you will deliver your orders by USPS, UPS &/or local courier
Return Policy
Email us at support@wynninnovations.com and we will give you instructions on how to return your defective or unwanted product to us at no cost
How do I return my order?
1. You can email or call our support team to have them initiate a return request for you! Please make sure to have your order number and name ready.
2. We will then ship you a pre-paid return shipping label for you to return your item with. Once your returned item has reached our supply partner, you will receive your refund or credit.
Do I have to pay return shipping?
No, return shipping is covered on all returns!
When do I get my refund?
Once you have returned your parcel with a free shipping label that we have provided you, your order will be returned to our supply partner and you will be refunded upon receipt of that item. Please allow 1-2 business days from delivery to see your refund.
How are refunds processed?
Refunds must be processed to the original payment method used. Unfortunately, we cannot provide any exceptions
What payment methods do you accept?
We accept Mastercard, Amex, Discover, Visa, wires and ACH payments. If you must pay by cheque, we can accommodate yet would much prefer electronic payments
Do you offer payment terms?
Yes, we can offer net 30 day payment terms on approved credit. Please contact support@wynninnovations.com for all sales related inquires
Where are your products manufactured?
We hand selected our supply partners from all over the world based on their quality of product and reputation. We feature hundreds of local manufacturers too. You can sort by country of manufacturing &/or Brand Name on our catalog to be able to easily support the manufacturers that fit your values. We have selected the highest quality manufacturers and their products that adhere to our standards.
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