How much does shipping cost?
We are pleased to offer free shipping for all orders over $75.
When would I expect my order to arrive?
If you order before 3 pm eastern time, we can usually dispatch the next business day. In rare cases, it may take 1-2 business days to process and dispatch your order. We ship Monday through Friday, excluding weekends and holidays. All orders to the USA are shipped via USPS, UPS or with a local courier with expected delivery between 1-2 business days. Note: at this time, we do not ship to Alaska or Hawaii.
We received our order in multiple deliveries spread out over a few days. Is this typical?
Sometimes an order will come in more than one delivery if it is coming from multiple warehouses but that should be the exception not the normal.
Where do you ship from?
We keep inventory in 34 warehouses across the lower 48 USA states ready for next business day dispatch. The closest warehouse to you will deliver your orders by USPS, UPS &/or local courier.
We offer a 100% no hassle 6 month guarantee and FREE returns on all of our products (except PPE). We will be fair to you, and we would appreciate the same in return.
For safety reasons, no PPE purchases are returnable.
You can return unopened (non PPE) items that are in re sellable condition. Send it back to us & get a credit or full refund and we will send you a free postage pre-paid mailing label to get the unwanted product back to us.
Email [email protected] or call us at 1-855-862-8333 and we will give you instructions on how to return your defective or unwanted product to us at no cost.
How do I return my order?
1. You can email or call our support team to have them initiate a return request for you! Please make sure to have your order number and name ready. Contact us.
2. We will then ship you a pre-paid return shipping label for you to return your item with. Once your returned item has reached our supply partner, you will receive your refund or credit.
Do I have to pay return shipping?
No, return shipping is covered on all returns!
When do I get my refund?
Once you have returned your parcel with a free shipping label that we have provided you, your order will be returned to our supply partner and you will be refunded upon receipt of that item. Please allow 1-2 business days from delivery to see your refund.
How are refunds processed?
Refunds must be processed to the original payment method used. Unfortunately we cannot provide any exceptions.